Our general terms and conditions apply:

§ 1 Dispatch and delivery

  1. Prices are subject to change. The prices apply to the day the order is placed.
  2. All orders by private customers with an order value of more than 20 Euros will be delivered free of shipping costs within Germany. For orders of less than 20 Euros a flat fee for shipping and handling of 3 Euros will be charged.
  3. Deliveries to private customers in Switzerland and countries of the EU will be charged with at least 5.00 Euro shipping flat rate, regardless of the order value, exact shipping costs on request. Information about shipping fees to other countries is provided on request.
  4. For deliveries to resellers the postage of the shipping with Deutsche Post will be charged. There are no fees for packing. A different mode of delivery is possible on request, the arising expenses will then be charged in any case.
  5. For all orders, especially for our online shop, we reserve the right to supply first-time customers after payment in advance or with cash on delivery. For orders via the online shop the regulations of the Distance Selling Act are applied.

§ 2 Right of withdrawal and return

  1. The customer has the right of withdrawal according to § 361a BGB (German Civil Code). The revocation period begins with the day of receipt or for the repeated delivery of similar goods with the day of the receipt of the first partial delivery. The revocation period is two weeks and does not require reasons. To meet the deadline, timely mailing of the withdrawal to the address named above or the return of the goods to the same address by the customer is sufficient.
  2. There is no right of withdrawal for contracts on the delivery of custom-made products.
  3. For orders up to a value of 40 Euros the customer has to bear the regular costs for the return. This does not apply, if the delivered goods do not match the ordered ones.
  4. For returned goods that are damaged or soiled the seller is entitled to assert claims for compensation (§ 361a II BGB).
    For the return of goods:
    Please stamp the return delivery accordingly. We refuse acceptance of carriage forward deliveries. For deliveries via courier or other irregular modes of delivery we cannot bear any costs that exceed usual postage. Where applicable a credit voucher will be added to your customer account or there will be some other way of refunding your return fees.

§ 3 Delivery time, partial delivery, transfer of risk

  1. The seller has the right to carry out deliveries as well as partial deliveries at any time. Partial deliveries can be charged immediately by the seller.
  2. The transfer to a carrier releases the seller from their liability. The transport of the goods happens at the customer's own risk and expense.
    The seller provides the carrier under exclusion of liability for the choice of the cheapest and quickest mode of delivery.
  3. With handing over to a carrier the risk is transferred to the customer. This also applies when partial deliveries are carried out or the seller has born additional services, e.g. shipping fees or delivery.
  4. If the customer is in default of acceptance or if the delivery is delayed due to reasons they are responsible for, the risk is transferred to the customer on the day they receive the notification of delivery. In this case the payment corresponds with the day of the notification. The customer has to bear the fees for storing the delivery at the seller's or a third party. The assertion of further claims for compensation against the customer remains unaffected.
  5. The seller will take out a transport insurance only with a specific written order and at the customer's own expense.

§ 4 Warranty

  1. The seller guarantees within the scope of the following clauses that the deliveries and services are free from defects according to the warranty regulations and meet the written specifications and warranted features - if such warranty was made.
  2. Colours can vary due to printing and data processing technology. Mistakes in setting and others, as well as availability and price changes are reserved.
  3. If there is a legitimate complaint about defects within two weeks after delivery, the defect will either be amended free of charge or a replacement delivery will be made depending on the customer's choice. In case the amendment or the replacement delivery fails you can either demand a reduction of the price or the cancellation of the contract.
  4. The warranty claim expires if the goods are damaged in consequence of improper use.
  5. The compensation of damages in consequence of a defect - except for intent or gross negligence - is excluded.
  6. Despite thorough examination of the content we do not assume liability for the content of external links which we have put on our website. The content of the linked pages is solely at the responsibility of their administrators.

§ 5 Payment

  1. All bills are payable immediately without deduction including all arising banking fees and commissions. A warranty deduction is excluded.
  2. Payments have to be settled free of charge on the seller's specified account.
  3. If the customer is in default of payment for the whole or partial amount for more than 30 days, the seller has the right - without limiting further rights - to accelerate maturity of all demands against the customer, to retain all deliveries and services and to apply the reservation of proprietary rights.
  4. Furthermore the seller has the right to demand default interests for the damage caused by the delay.
  5. The customer can only declare set-off to the claims of the seller, if their demands are undisputed or recognized by declaratory judgement.
  6. The seller reserves the right of proprietary of the delivered goods until full payment.

§ 6 Data privacy and copyright

  1. The customer's data will be gathered, stored and used for processing the order. We do not pass on any information to a third party. We comply with our privacy policy regulations.
  2. All rights reserved. All texts, images, graphics and animation files published on our website or in our catalogue are subject to copyright and other laws protecting intellectual property. They must not be copied, changed or used on other websites or media, neither for retail purposes nor for passing-off, without the written authorization of the publisher.

§ 7 Place of fulfillment, applicable law, validity and data privacy

  1. Place of fulfillment of all claims from the contractual relationship concluded between the customer and the seller is the seller's registered office.
  2. All legal relations between customer and seller are governed by the law of the Federal Republic of Germany.
  3. If one or more regulations are invalidated, it is without prejudice to the validity of the other regulations.

Dresden, August 25, 2023

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